Purchase conditions at Friluftsliv I Norr AB
Content
- General provisions
- Contact details
- Payment
- Right of withdrawal and returns
- Warranty and right of complaint
- Delivery and shipping
- Home loans
- Reservations
- Cookies, personal data, newsletters and reviews
General provisions
In order to shop at Friluftsliv i Norr AB, you must be at least 18 years old
Contact details
076-126 43 06
Customer support: Weekdays 8am - 4pm
Payment
We collaborate with Payson (by Svea) and can offer different payment solutions that suit different needs.
The payments we provide are: Invoice, Partial payment, Card payment, Internet banking via Trustly and Swish.
All prices are in SEK and are shown including 25% VAT
All transactions take place securely with Payson (by Svea) which uses the latest technology to encrypt the traffic and no card numbers are saved.
Payment with Payson. Payment is easy and secure with Payson. You do not need to have an account with Payson before in order to pay. Complete the purchase directly with VISA, MasterCard and the Swedish banks Swedbank, SEB, Nordea, Danske Bank, Handelsbanken, Länsförsäkringar, Skandiabanken and Sparbanken Syd. You can also choose to pay later on invoice or to pay in installments over 3-24 months. Payson maintains high security requirements and 3D-secure technology is used for all card payments. Several million people have used Payson, which is a well-known payment solution on the internet since 2004. Read more here: www.payson.se
Payment against invoice
We offer payment against invoice in collaboration with Payson.
Payment terms are 14 days and there is an additional fee of SEK 0. In order to be able to order against an invoice, you must be 18 years of age and be registered in Sweden and be approved in the credit check that is carried out. Companies that pay against an invoice must be registered in Sweden and must pay the invoice within 30 days. The invoice will be sent separately by e-mail to the e-mail address you enter at the time of purchase. In the event of late payment, a payment reminder is sent, whereby a statutory reminder fee of currently SEK 60 is added. We also charge late payment interest of 2 % per month from the due date of the invoice. In the event of non-payment, the case is handed over to debt collection, whereby a statutory debt collection fee of currently SEK 180 is added. Payson reserves the right to refuse delivery in individual cases and to reassess the customer's creditworthiness.
Read more about the terms and conditions here.
Information on right of withdrawal
According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the agreement by notifying us within 14 days (we apply 30 days) of receiving the item. In order for you to use your right of withdrawal, you must return the product in undamaged condition, in the original packaging. When using the right of withdrawal, you are responsible for the return costs.
Information on pledging
In case of payment by invoice, the invoice will be pledged to Svea Bank AB, 556158-7634.
Partial payment
Via Payson, we can offer partial payment, for purchases of more than SEK 300, Payson can offer to split your payment interest-free for 3 – 12 months.
For purchases greater than SEK 5,000, partial payment up to is offered 24 months with interest added.
Card payment
You can choose to pay with VISA, Mastercard, Maestro Diners Club or Discover Card in SEK or EUR.
Internet banking via Trustly
Pay with your internet bank if it is one of the Swedish banks Swedbank, SEB, Nordea, Danske Bank, Handelsbanken, Länsförsäkringar, Skandiabanken or Sparbanken Syd.
You simply log in and approve the transaction with Mobile BankID at the time of purchase.
For payments by bank, Payson cooperates with Trustly, one of Europe's leading players in bank payments.
Swish payment:
Pay for your purchase directly with the popular payment method Swish. Swish opens automatically on the mobile and when purchasing on another device, you can scan a QR code.
Right of withdrawal
We apply a 30-day right of withdrawal for private individuals on purchases from our webshop www.friluftslivinorr.se by law, you are legally entitled to a 14-day right of withdrawal for distance shopping
Return
You must announce that you regret it. The message must be sent to us info@friluftslivinorr.se. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and within 30 days at the latest.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
You as the buyer are responsible from the receipt of the product until it is back with us when using returns and complaints, therefore we recommend that you use the original packaging and insure the shipment upon return. Returns must not be sent back before you have received a response from us. Returns must not be sent to an agent.
The return address is: Friluftsliv i Norr, Knaften 328, 92192 Lycksele.
Warranty and right of complaint
Warranties on the product are provided by the manufacturer, read more about it from the manufacturer of the product. Outdoor activities in the North do not provide any additional guarantees.
Complaints are made in accordance with current consumer purchase legislation. You have a 3-year right to complain according to current legislation. We follow recommendations from ARN.se in the event of a dispute.
All complaints must be approved by us before you can send the product back to us. See the Returns section for info.
Delivery and shipping
Delivery:
Normally takes place within 3-5 working days. Normally, the products are sent the same day the order is received. On public holidays/holidays, the earliest is the nearest working day. We ship to whichever is applicable, Agent or home delivery. In case of special requests for e.g. Home delivery, this must be announced in the checkout message box.
Shipping cost sweden: 149sek inc. VAT
International buyers, please contact us for buying / delivery options
Unclaimed packages
It is you as the customer who is responsible for the correct address and information being given when ordering. You are responsible for picking up packages at agents within the time that applies to layover times with shipping companies/agents.
If the package is not collected, the customer must pay a new shipping fee to receive the item
For all packages that are not collected, we reserve the right to charge you a customer a cost of up to SEK 1,000 including VAT to cover our costs in connection with shipping and handling.
In case of damage/transport damage
In the event of transport damage, this must be reported to the carrier immediately upon discovery and follow their procedures.
In the event of damage to the product that did not occur due to transport. Contact us immediately upon discovery.
Delayed delivery
If we cannot deliver your goods within 3-5 days, we will contact you.
We take no responsibility for delays due to shipping companies.
Home loans
We can offer home loans for certain products to customers who want to try them on before buying. In the case of a home loan, we will charge you a cost of SEK 1,000 including VAT.
You are responsible for the return shipping back to us. The shipment must be sent insured to the value of the products as new value. The products must be sent in the accompanying packaging at the time of receipt.
If you decide to buy a Nortent tent from us after the home loan period, the home loan fee of SEK 1,000 will be refunded to you and the cost of the return shipping of the demo set will be deducted from your purchase from us.
BEFORE YOU RETURN TO US
*Hang up the tent and dry it carefully from moisture so we avoid mold growth.
*Wash the tent pegs from soil and dirt, dry before packaging.
*Inspect the tent and note if there are any tears or damage and let us know if you discover anything.
*Ensure that all parts belonging to the tent and tent stove are sent back.
Reservations
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
We reserve the right for any errors that may be found in product and price information provided via email or on the website. In the event of inaccuracies, we reserve the right to correct them afterwards. We reserve the right for incorrect prices, price adjustments, final sales, stock differences, color differences and technical problems that may occur. In the event of an error, we reserve the right to cancel incorrect orders
Cookies and Personal Data
Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.
Personal data
By shopping at Friluftsliv i Norr AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Friluftsliv i Norr AB is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as on occasions when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
Below information is a summary of how we in accordance with data protection regulation (GDPR) stores and processes your data.
What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
What information is shared and for what purpose?
Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Payson & Klarna.
Freight company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL, Postnord, Bussgods.
Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use for sending newsletters.
Reviews By accepting these terms of purchase, you agree to us sending you a purchase question & product review. Purchase inquiries & product reviews are shared with you via the e-mail address provided at checkout. Answering questions about reviews is voluntary. By responding to reviews, Friluftsliv i Norr AB is given permission to publish and use the reviews for marketing purposes. You have the right to have the information you have shared with Friluftsliv I Norr AB removed if desired. If you wish to change or remove a given review, contact info@friluftslivinorr.se
The right of access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
Friluftsliv i Norr AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
This is how we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
